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‎09-23-2022 11:14 AM

HP Recommended
Product: HP Pavilion Gaming Laptop - 16-a0032dx
Operating System: Microsoft Windows 11

Games like crusader kings 3 crash upon start or playing after a few minutes even after updating drivers and making sure there is plenty of space for the game. I need help figuring out how to get games to play properly

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8 REPLIES 8

‎09-23-2022 11:23 AM

HP Recommended

Hello @Opeso 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <device manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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‎09-23-2022 12:46 PM

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8B5E5F0B-7F75-45C9-86AB-95E8BC3C1EE3.png

 

1C762E2F-1341-4CD0-AB02-40BE76FD0033.png

 os name: Microsoft Windows 11 home

      Version:10.0.22000 build 22000

Model: hp pavilion gaming laptop 16- a0xxx

SKU: 2c387ua#aba

processor:intel(R) Core(TM) i5 - 10300H CPU @ 2.50GHz

bios:3.2

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‎09-23-2022 03:16 PM

HP Recommended

Bios was wrong 

bios: ami f.21 , 3/17/2021

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‎09-23-2022 07:23 PM

HP Recommended

Hello @Opeso 

 

Please follow instructions ...

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.23 Rev.A11.9 MBMay 20, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

    • An available BIOS update resolves a specific issue or improves computer performance.
    • The current BIOS does not support a hardware component or a Windows upgrade.
    • HP Support recommends installing a specific BIOS update.

"


(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and  install / update

NVIDIA Graphics Driver

27.21.14.5241 Rev.C727.3 MBMar 13, 2022Download

 

(6) Reboot Windows and test

(7) Please report your results

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‎09-24-2022 09:14 AM

HP Recommended

After doing those steps I’m not recognizing any real differences in performance 

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‎09-24-2022 10:41 AM

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I think further explaination, pluggin and unplugging it into the charger causes a blue screen and the graphic card is undetected 

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‎09-24-2022 11:42 AM

HP Recommended
@Opeso wrote:

After doing those steps I’m not recognizing any real differences in performance 

Hello @Opeso 

 

(1) Choose what you like and test your GPU

 10+ BEST GPU Benchmark Software for PC (Free/Paid) in 2022

 

(2) Does your notebook freezes and crashes ?

(3) Please report your results...

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‎10-07-2022 05:05 PM

HP Recommended

Please report back

Kind regards

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