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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-13-2022 08:49 PM

HP Recommended

Screenshot (6).pngScreenshot (7).png

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‎09-14-2022 12:49 AM

HP Recommended

Hello @ahmedghareb 

 

Thus, the bios update files provided by HP on the website are not correct. Your notebook needs other files. I would trust HP Diagnostic at this point and leave it as it is.

 

If in doubt, you can ask HP support ...

 

Good luck

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‎09-14-2022 03:04 AM

HP Recommended

Can you provide a way to communicate with them other than the phone, such as email or direct chat, if the product warranty has expired?

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‎09-14-2022 03:21 AM

HP Recommended

Hello @ahmedghareb 

 

If the warranty has expired, you should accept the current notebook status, because you will no longer get support.

I cannot give you any further information.

 

Good luck

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