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‎10-02-2021 02:21 AM

HP Recommended
Product: HP Omen Laptop 15t-dc100
Operating System: Microsoft Windows 10 (64-bit)

Hello!

 

I have had this Omen laptop for some time now and I recently got the docking station that I bought with this laptop back out to use, but it does not work.  I cannot seem to find any information on why it won't work, or updated driver/software for the docking station/thunderbolt software.  I thought I would uninstall the software and reinstall it but the most recent version of the TB software I could find was for 1903.  

 

The dock is a HP TB Dock G2 w/ Combo Cable.  ProdID: 3TR87UT#ABA

 

It worked last when I was on Win10 1903.

 

 

Any help or guidance would be much appreciated!

Category:
7 REPLIES 7

‎10-02-2021 02:35 PM - edited ‎10-02-2021 02:36 PM

HP Recommended

I have found the updated controller and got it installed successfully.  I now see the dock connected in the Thunderbolt Control Center.  However, displays plugged into the dock are not detected (using DP or VGA), and the laptop is not charging.  USB ports, and the NIC are working via the dock.

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‎10-02-2021 02:42 PM

HP Recommended

I double checked my display settings and my CPU sees the displays, but the displays do not receive a signal.  I have two HP E243m Monitors with Bang & Olufsen speakers.

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‎10-02-2021 02:58 PM

HP Recommended

Installed display drivers, and updated the firmware on one of these monitors but still no dice.

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‎10-02-2021 03:05 PM

HP Recommended

Grabbed a third monitor of the same kind to test and same result.

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‎10-02-2021 05:52 PM

HP Recommended

@jjohns92 

 

The dock is NOT compatible with your Omen machine. I can say at this stage, no REAL compatible docks for nearly all HP Omen machines.

 

Regards.

BH
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‎10-03-2021 04:07 PM

HP Recommended

Loaded Win10 1903 and the docking station works.  Don't want to be behind on updates so I loaded my original OS back on my drive and bought a USB-C connector with an HDMI port as really I only wanted to use the dock for the dual monitors. 

 

I have a 'universal' Dell dock that I may test with.  If I decide to do so I will post my results for anyone else that may come along.

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‎10-05-2021 09:39 PM

HP Recommended

Dell's D6000 dock works via the Thunderbolt port fine.  Does require a driver install.  The only thing is, is it doesn't charge the device, which isn't a function for this model laptop anyway.  

 

I don't want the dock on my desk so I will probably be opting for the usb-c hdmi adapter to get a second monitor.

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