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‎04-30-2020 03:08 AM

HP Recommended
Product: HP Pavilion Gaming Laptop 15-dk0620ng
Operating System: Microsoft Windows 10 (64-bit)

Hello, everyone,

I have connected my laptop via USB-C to my monitor using a USB-C to DisplayPort adapter
But I don't get a signal on the monitor, the laptop doesn't recognize anything either. I have tested the port, if I connect a mouse, it works.

I have used this adapter:

https://www.amazon.de/gp/product/B07G26KJB6/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

 

According to the data sheet, the laptop DisplayPort 1.4 supports

https://www8.hp.com/h20195/v2/GetPDF.aspx/c06437013.pdf

 

What am I doing wrong?

 

Thanks for your help.

 

 

1 REPLY 1

‎04-30-2020 03:29 AM

HP Recommended

HEllo @Boomerx 

 

It could be that adapter or cable being faulty.

In the USA, that brand has a similar version of that adapter also. Its ratings are very poor, stating it doesn't work.

I would send it back and try a different brand.

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