cancel
Showing results for 
Search instead for 
Did you mean: 
Boomerx
New member
1 0 0 0
Message 1 of 2
1,641
Flag Post

USB-C to monitor no signal

HP Recommended
HP Pavilion Gaming Laptop 15-dk0620ng
Microsoft Windows 10 (64-bit)

Hello, everyone,

I have connected my laptop via USB-C to my monitor using a USB-C to DisplayPort adapter
But I don't get a signal on the monitor, the laptop doesn't recognize anything either. I have tested the port, if I connect a mouse, it works.

I have used this adapter:

https://www.amazon.de/gp/product/B07G26KJB6/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

 

According to the data sheet, the laptop DisplayPort 1.4 supports

https://www8.hp.com/h20195/v2/GetPDF.aspx/c06437013.pdf

 

What am I doing wrong?

 

Thanks for your help.

 

 

1 REPLY 1
Photoray002
Level 15
Level 15
12,666 12,443 1,306 4,291
Message 2 of 2
Flag Post
HP Recommended

HEllo @Boomerx 

 

It could be that adapter or cable being faulty.

In the USA, that brand has a similar version of that adapter also. Its ratings are very poor, stating it doesn't work.

I would send it back and try a different brand.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation