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‎08-03-2022 09:23 AM

HP Recommended
Product: OMEN by HP - 15-dc0019ur
Operating System: Microsoft Windows 11

Hello, i need some help, after updating to latest BIOS undervolting isn't possible anymore and without undervolt my pc is literally cooking oven, heats alot on heavy load, which i don't like, any idea what should i do? Downgrading to older BIOS isn't the best option for me.

Category:
10 REPLIES 10

‎08-05-2022 03:08 PM

HP Recommended

Hello @el0xren 

 

Before we start a few questions ...

 

(1) Do you use BIOS [ F.17 Rev.A ] ?

(2) HP warranty valid ?

(3) When was the last time the <thermal paste> of the CPU GPU and bridges was renewed?

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‎08-05-2022 03:21 PM

HP Recommended

1. F.16 Rev.A is latest for my model.

2. It’s expired.

3. 1-2 months ago.

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‎08-05-2022 03:37 PM

HP Recommended

Notebook product number (p/n) is 4HE41EA ?

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‎08-05-2022 03:40 PM

HP Recommended

Yes.

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‎08-05-2022 03:59 PM

HP Recommended

Hello @el0xren 

 

(1) Update BIOS

HP Firmware Pack (Intel Processors)

F.17 Rev.A12.4 MBApr 19, 2022Download

Fixes - "Provides enhanced security. NOTE: HP strongly recommends promptly transitioning to this updated BIOS version which supersedes all previous releases."

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update. 

"

 

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Install/Update

Intel Management Engine Interface (MEI) Driver

2102.100.0.1044 Rev.G17.3 MBSep 1, 2021Download

HP Consumer Desktop / Notebook PC ME Firmware Update

04 Rev.A2.7 MBJul 25, 2018Download

HP PC Hardware Diagnostics UEFI

7.6.0.0 Rev.A42.7 MBApr 17, 2020Download

  

(5) Reboot

(6) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(7) Please report your results ( messages, error messages, pictures ... )

(8) We will continue ...

 

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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‎08-08-2022 06:20 AM

HP Recommended

Sorry for delay was really busy, however i tried updating my BIOS but came with error down below.

photo_2022-08-08_15-20-08.jpg

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‎08-08-2022 06:26 AM - edited ‎08-08-2022 06:27 AM

HP Recommended

Hello @el0xren 

 

Skip bios update... click [ Continue Startup ]

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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‎08-08-2022 06:34 AM

HP Recommended

I'm not really sure what i'm supposed to test tho🤔

photo_2022-08-08_15-33-36.jpg

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‎08-08-2022 06:39 AM

HP Recommended

- Memory Test
- Storage Tests
- Hard Drive Check

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