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‎07-21-2022 04:13 PM - edited ‎07-21-2022 04:33 PM

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Product: HP Pavilion Gaming Laptop - 16-a0032dx
Operating System: Microsoft Windows 11

I recently decided to upgrade my RAM cards in my laptop from 8gbs total to 16gbs total. I keep getting a Blue Screen and not sure what to do

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4 REPLIES 4

‎07-21-2022 04:32 PM

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20220721_151849.jpg

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‎07-21-2022 04:39 PM

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Hi:

 

What brand and memory part numbers did you install?

 

This would have been the memory kit I would have recommended for your notebook.

 

Crucial 16GB Kit (2 x 8GB) DDR4-3200 SODIMM | CT2K8G4SFRA32A | Crucial.com

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‎07-22-2022 01:38 PM

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Crucial RAM 16GB Kit (2x8GB) DDR4 3200MHz CL22 (or 2933MHz or 2666MHz) Laptop Memory CT2K8G4SFRA32A is the ones i bought, i used the crucial website and DL their check thingy to make sure i got the right upgrade

 

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‎07-22-2022 01:57 PM

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If that is the memory you bought, unfortunately I have no idea why it didn't work.

 

I was thinking if you bought high performance or gaming memory, the timings are faster, and your notebook's BIOS has no adjustments for the memory XMP profile.

 

I reckon you should return the memory and live with the 8 GB it came with, unless you want to try and find the 8 GB memory modules listed in chapter 3 of the service manual.

 

8 GB   L46598-005

 

The memory will cost you a fortune, and it is out of stock.

 

HP Parts Store - HP Computer Parts - HP Printer Parts - Compaq Parts

 

You can check the secondary market to see if you can get it and buy it for less money.

 

I see some for sale on eBay for reasonable prices.  The first one is wrong...only 4 GB.

 

l46598-005: Search Result | eBay

 

Chapter 1 of the service manual indicates the max memory is 2 x 8 GB.

 

Maintenance and Service Guide (hp.com)

 

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