Warranty Start Date Incorrect – Showing Earlier Date Than Actual Purchase

[fsdfas]

Hello HP Community,

I recently purchased a brand-new HP OMEN laptop on 26th August 2025 from an authorized seller. I unboxed and started using it on the same day.

However, when I checked my warranty status on the official HP Warranty Check page by entering my serial number, the warranty start date does not match my purchase date. Instead, it is showing:

• Coverage type: Bundled Warranty

  • Start Date: April 18, 2025

  • End Date: April 17, 2026

• Coverage type: Factory Warranty (Hardware Maintenance Off-Site)

  • Start Date: December 27, 2024

  • End Date: January 30, 2026

• Coverage type: Initial Setup Support

  • Start Date: December 27, 2024

  • End Date: April 30, 2025 (Expired)

From what I know, the warranty is supposed to start from the actual purchase/unboxing date (26th August 2025), not from the earlier pre-activation or distribution date.

This is causing an issue because my warranty period is effectively shortened, and I will not get the full coverage I should be entitled to.

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What I need help with:

1. How can I get my warranty start date corrected to my actual purchase date (26th August 2025)?

2. What documents do I need to provide (e.g., invoice copy, purchase proof)?

3. Should I raise this directly with HP Customer Support, or can it be solved here through the HP Community team?

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Additional Details:

• Product: HP OMEN Laptop (2025 model)

• Purchase Date: 26th August 2025

• Country: India

• Invoice available and ready to share with HP Support

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Request:
Please guide me on the correct process to update my warranty so that it reflects my actual purchase date.

Thank you in advance for your help.

[Paul_Tikkanen]

Hi:

HP starts the warranty clock ticking the minute the PC leaves the assembly plant.

So the longer the time elapses from assembly date to the purchase date, the less time remains on the warranty.

Please contact HP customer service beginning at the link below and submit a support request to have the warranty start and end dates adjusted to the date you purchased the notebook.

Official HP® Support

[fsdfas]

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[fsdfas]

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