Webcam not working, not detected, no driver available on hp website

[tej27]

My webcam is no longer being detected by my laptop. I open the camera app, and there is an error note saying no camera detected. 

I've tried the following,

- Used windows troubleshooter- same error

- I reset the PC- same error

- Device manager has no device installed as camera, so I can't update driver

- Looked for Hp webcam driver online but I cannot find any.

- Used HP support assistant- still no drivers found- installed all available updates. And yet the error.

- Contacted Windows support- they looked for solutions and finally looked for camera driver only to realize that HP doesn't have a driver for the webcam and suggested that I contact HP for drivers.

This error most likely occurred after Windows update, although I can't be certain. This laptop had Win 11 preinstalled.

Any solutions? 

[Kuroi_Kenshi]

Hi @tej27,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand that your laptop webcam is not being detected, no driver is listed in Device Manager, and you’re unable to find a driver on the HP website. Let’s try a few steps to get it working again:

Check Privacy Settings

Go to Settings > Privacy & Security > Camera.

Make sure "Camera access for this device" and "Allow apps to access your camera" are both turned on.

Show Hidden Devices in Device Manager

Press Win + X > Device Manager.

Click View > Show hidden devices.

Expand imaging devices or cameras.

If you see your webcam (possibly greyed out), right-click and select Enable or Uninstall device, then restart the laptop.

Run Hardware Scan

Download and run HP PC Hardware Diagnostics for Windows from HP Support.

Perform a System Test > Webcam Test to check if the hardware is detected.

Update or Roll Back Windows Update

Since you mentioned this started after a Windows update, try:

Go to Settings > Windows Update > Update history > Uninstall updates.

Roll back the most recent update and check if the webcam is detected.

BIOS & Chipset Update

Visit the HP Software and Drivers page for your laptop model.

Download and install the latest BIOS update and chipset drivers.

Restart and check if the camera reappears.

Check BIOS Settings

Restart your laptop and press Esc or F10 to enter BIOS.

Look for Integrated Camera or Webcam under System Configuration.

Ensure it is enabled. Save and exit.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,