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11-02-2021 01:49 PM
Recently bought the Omen 17, While playing any video game there is a weird crackling noise coming from under the keyboard. Does not sound good and its very concerning. Interesting enough when playing with the power adapter plugged in the noise disappears. Would like to know what could possibly be making such noise. Video of sound
11-03-2021 03:52 AM - edited 11-03-2021 03:54 AM
Welcome to the HP Support Community!
We understand that crackling sound from the laptop.
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
Did you know that the fan is system-managed and cannot be changed manually?
Does the computer shut down due to overheating?
Have you recently made any changes to the computer before the issue started?
Have you tried to update the drivers and the Bios?
If you didn't, I'm afraid that's how the HP device is designed, making changes to fan speed may cause overclocking or over-throttling causing hardware malfunctions within the device and hence is not recommended or supported by HP.
If your device is overheating, please remember the below information:
NOTE: Generally, when temperatures inside the case rise above 35 degrees Celsius (95 degrees Fahrenheit), the risk of damaging important internal components increases greatly.
Also, to avoid CPU damage, we do not recommend throttling or overclocking the CPU, I recommend you refrain from using high-performance games on this laptop as it's not built for the same.
I would suggest you refer to the support documents as this will help you in resolving the issue.
Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, using this link.
Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer to this link to know how to use HP support assistant.
Updating your Notebook computer BIOS
Keeping notebook air vents clear and clean
Increasing the efficiency of the notebook to reduce heat
Using Windows Task Manager to identify corrupt processes
Selecting power save settings to shut off your computer when it is not in use
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Have a great day!
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