What can I do to fix the overheating problem

[eliagus05]

Help!
I have a HP pavilion gaming laptop model 15_dk0047nl and it has started to overheat even when I watch youtube.
I opened it up to clean it and I use a cooling station but it doesent help.
What can I do to solve my problem?

[Hawks_Eye · Accepted solution]

Hi @eliagus05 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

Here are a few steps to help diagnose and potentially resolve the overheating issue on your HP Pavilion Gaming Laptop model 15_dk0047nl:

1. Ensure Proper Ventilation

• Place your laptop on a flat, hard surface rather than soft materials like pillows or blankets which can block ventilation.
• Using a cooling pad as you mentioned is great, but ensure it’s functioning correctly and providing efficient airflow.

2. Clean the Internal Components

• Since you have already opened the laptop to clean it, make sure all dust is removed from the fans, heatsinks, and vents.
• If comfortable, reapply thermal paste to the CPU and GPU for better heat conduction.

3. Update System Drivers

• Outdated drivers can cause hardware components to work inefficiently. Make sure all drivers are updated:
  • Windows Update: Go to Settings > Update & Security > Windows Update > Check for updates.
  • HP Support Assistant: This utility can help find and install the latest drivers specific to your device. Download it from the HP Support Assistant.

4. Check for Software Updates

• Ensure your Windows 11 operating system is fully updated.
• Look for firmware updates on the HP support website for your model.

5. Manage Resource Usage

• Task Manager: Check for applications consuming excess CPU, which can cause overheating. Press Ctrl + Shift + Esc to open Task Manager.
• Settings: Turn off unnecessary background apps via Settings > Privacy > Background apps.

6. Power Settings

• Adjust your power settings for optimal performance:
  • Go to Settings > System > Power & Sleep > Additional power settings.
  • Select Balanced or Power Saver rather than High Performance.

7. Check for Hardware Issues

• If none of the above steps resolve the overheating, there might be an issue with the cooling system like a faulty fan or thermal sensor.
• Consult with HP customer support for a more thorough diagnosis or consider visiting a certified repair center.

8. Windows Troubleshooting Tools

• Use built-in tools to diagnose any system issues. Go to Control Panel > System and Security > Security and Maintenance > Troubleshoot common computer problems.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Hawks_Eye]

@eliagus05 

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

Regards, 

Hawks_Eye