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YoungRusty1
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Wifi suddenly cannot find daily used network.

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HP Gaming Pavilion - 15-cx0670nd
Microsoft Windows 10 (64-bit)

This morning I moved my laptop downstairs and used it for a while. I shut it down and brought it to my office upstairs. After getting a break and wanting to use my laptop again, I booted it up. I use the laptop daily from my office and never had any problems finding the personal house network (amongst other networks in the list).

But for some reason after starting the laptop again, there was not a single network in the list to connect to.

I am now typing this message from my phone hotspot, but that only works because it is in very close proximity to the laptop.

 

I think I tried almost everything I can without opening the laptop and would like some advice on what else I can do or if someone knows where the problem came from.

 

I tried:

Sometimes it seems like I get closer. The network appears in the list.

But then I cannot connect to the network (it only shows 1 dot, no bars) and it gives the message: Unable to connect to this network.

My HP support assistant says my Care Pack end date is in 7 days, so I don't know if I can solve this problem on my own or if it is in the warranty period. It is also weekend so I can't contact HP directly.

Thank you for reading, if you need more information please ask.

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
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@YoungRusty1

 

I reviewed your post and I understand that you are facing issues with the wireless connection on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Did you issue start after any Windows update?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Network adapters.

3. Right click on the Ethernet/Wireless Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

YoungRusty1
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Thank you for the welcome!

I have tried what you recommended, but it didn't solve the problem.
Because the weekend had ended, I also contacted my local HP support through the chat.

After 2 days of following instructions and waiting for extra advice from the specialist staff, the final advice was to reinstall windows through usb.

The problem still was not solved with this and I was referred to a phone number which I cannot call now because the weekend has started so I have to wait untill monday for it.
My Care Pack is ending today, I don't know if this influences anything. I bought the laptop less than 2 years ago, but my HP Support Assistant states I don't have warranty anymore. I start to suspect it might be a hardware problem.

 

Thank you for you answer and I hope you had a good week and have a good weekend!

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Riddle_Decipher
HP Support Agent
HP Support Agent
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@YoungRusty1 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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