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12-02-2020 10:56 PM
I had to send my laptop in for repair but me and my case manager found a good replacement on the refurbished list, was just curious as to how long it takes on average for the offer email to process and where id be able to track its progress.
its understandable if its just not possible until i hear back but i dont think it hurts to ask.
12-03-2020 03:55 PM
Observation - Not Policy, Not statements from HP
What ever time it is supposed to take, it will take longer.
There is nothing "average" about 2020 - repairs, shipments, customer service... "everything" is jammed, slowed, crawling along compared to "usual".
Add the time of year - lots of people trying to get Warranty repairs done on computers they purchased the end of last year - and the lines are even longer.
Hang in there.
If you have your contact phone number, use that with your case number to bug the repair depot / ask for news.
Don't expect the online progress report to tell you anything useful.
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