battery problem

[m103]

battery not work

[Dragon-Fur]

@m103 

Welcome to the HP Community --

Not sure if the battery is dead or damaged?

TKB Article contributed by HP Expert Erico

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

And

Video Help

How To Generate a Detailed Laptop Battery Report

Next,

Replace bad or damaged battery

If your product is still in Warranty, submit a case to HP Support.

Links and information are provided near the end of this message.

OR

Product not in Warranty,

Open

 Product Home

•  Enter the device type and model name of your HP product
• Open Category Setup and User Guides
• Find and Open the Maintenance and Service Guide
• Search for "battery" until you find the page with the battery part number(s)
• Make note of the part number
•  If  HP Parts Store does not offer the battery part number for purchase, search for and purchase a compatible battery from a local merchant
• Remove the old battery and replace it with the new.
• Safely dispose the old battery.

Additional Information:

=== --- === --- === --- === --- ===

Replacement and Purchase Options

HP Document: HP Notebook PCs - Purchasing a Replacement Battery

Reminders

HP is not a battery reseller. 

HP carries replacement batteries for limited types of computers.

What?

If  HP Parts Store does not sell the battery --

Use the part number – Find and purchase a compatible battery from a merchant in your region.

=== --- === --- === --- === --- ===

HP Gallery Collection of “how-to” videos – Battery

Internal Batteries…

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

• Use Categories to narrow the results. 
• Select your Video

Example – Scroll down to Category

HP PC Service Videos | Remove and Replace Parts

Cntrl-F   Search the page for Replace the Battery HP or HP Battery

Find a similar model type to your system > Select and watch your Video

No Video for your exact system?

YouTube has many, many videos - expand your search beyond the HP gallery offerings...

=== --- === --- === --- === --- ===

Find / Check for parts at PartSurfer / HP Parts Store

Reference: HP Notebook PCs - Ordering HP Certified Replacement Parts

PartSurfer might be able to tell you exactly which parts came installed with your device.

• For the most precise results, use your Serial Number for your search
• Reminder:  Do NOT post private information (including serial number) in the Community

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

NOTE

HP does not generally carry replacement batteries.

This is normal.

CHECK for the part number:  HP Parts Store

Part numbers marked as available for purchase can be purchased from HP

OR

When HP does not provide the part for retail purchase,

Use your search engine to find the part number - purchase a replacement battery at your favorite online store.

=========================================

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

Reminders - READ

Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.

Some regions display phone / chat contact information only after the case is submitted online

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Do not be a victim.

Stay vigilant.

-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, HP Software / Drivers / Firmware Updates, How-to Videos,

Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance

Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

 Product Home

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"