can't claim xbox gamepass trial

[zeoxyn]

Hi

Bought victus 16 one year ago. Now i saw i can claim free xbox game pass trial but when i click to start free trial open xbox app and nothing happens. Definitely signed up xbox app and downloaded OGH.

[Max3Aj]

@zeoxyn, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

Let's get your Xbox Game Pass trial working on your Victus by HP 16-s0000 laptop.

Check Eligibility
First, ensure your device is eligible for the Xbox Game Pass trial. This offer is typically available for new devices and must be claimed within a certain time frame. Since your laptop is a year old, the offer may have expired.

Sign in to Xbox App with Microsoft Account

• Open the Xbox app on your laptop.
• Make sure you're signed in with a Microsoft account (not just a local Windows account).
• If you're already signed in, try signing out and back in again.

Ensure HP Omen Gaming Hub (OGH) is Installed and Updated

• The Xbox Game Pass offer is usually accessed via the HP Omen Gaming Hub.
• Open OGH and look for the “Xbox Game Pass” banner or tile.
• If you don’t see it, update the app from the Microsoft Store or reinstall it: HP PCs - OMEN Gaming Hub | HP® Support

Clear Xbox App Cache (Optional Troubleshooting)
If the Xbox app opens but nothing happens:

• Press Win + R, type wsreset.exe, and hit Enter.
• This will reset the Microsoft Store cache and may help the Xbox app function properly.

Try Claiming via Microsoft Store

• Open the Microsoft Store.
• Search for Xbox Game Pass and see if the trial offer appears under your account.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support