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‎03-10-2022 03:10 AM

HP Recommended
Product: OMEN Laptop - 15-ek0006nj
Operating System: Microsoft Windows 11

My OMEN laptop  OMEN Laptop 15-ek0xxx speaker started to have crackling noise ,  when i use headphone the sound is ok. 

i tried all the solution that i read  here , but seem nothing works , i even reset my laptop. 

Can anyone help me pls . or should i bring my machine to the service center? tysm in advance

Category:
1 REPLY 1

‎03-16-2022 10:58 AM

HP Recommended

Hi@tcrc,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing crackling sound from speaker on the OMEN Laptop PC.

 

I have a few recommendations 

  • Update your Notebook computer to the latest BIOS from HP.COM.
  • Make sure the Windows and HP support assistant updates are up to date. 

If issue still persist then it could be a hardware issue on the PC as the sound works fine with the headphones.

 

For any hardware issue or repair please click on the link Phone Assist Worldwide 

 

Hope this helps! Keep me posted. 

 

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Have a great day!

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