hp pavillion battery not last more then 2 hours

[sofian1]

Hallo. I just bought a new HP pavilion (HP Pavilion 15-cx0077wm) and in the description it says that the battery life is about 6,5 hours. After a fully charge it lasts no more than 2 hours MAXIMUM. What do u think is the problem..i need it for work and 2 hours are totally unsatisfying. I have tried to contact you twice before they have told me to calibrate my battery i have done but there is no change.

[The_Fossette]

@sofian1,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

BIOS: https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93010.exe

Chipset: https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92721.exe

If you continue facing the issue, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/za-en/document/c01297640

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[sofian1]

Hello sir ,

Good evening i hope you had a good day . 

The solution you gave me didn't work i am worried about this because i think the battery needs changing.

should i try calibrating it but the problem is that the test shows that the battery has passed 

Thanks very much sir for your help 

[Photoray002]

@sofian1 

It all depends on how you are using the laptop. Those numbers advertised for battery life are estimated under labratory conditions with everything turned off. You will never get the potentially advertised rate in real life, especially with a larger video card installed like a GTX 1060.

All manufacturers do this. Look at this article.... https://www.howtogeek.com/365241/why-your-laptop-battery-never-lasts-as-long-as-advertised/

Also, If you are gaming, its recommended to play while plugged in to get full power for your hardware also. Otherwise the system will throttle the power back to conserve energy and save heat.

[sofian1]

Thanks very much i really appreciate your help sir but really man the 2 hours i am taking about it when the laptop is on battery saver and minimum brightness and only using Google chrome no videos playpla  gaming or anything like that .

so I really think it should last long as the laptop is brand new

[Photoray002]

Well, you can try the updates as The_Fossette pointed out. Otherwise you can also contact HP Support directly and speak to them. Here is the contact link... Contact HP Worldwide | HP® Official Site