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‎09-13-2025 04:12 PM

HP Recommended

HI my internet option is not available on my laptop. All other devices in the house work.

I have tried a computer reset 

I have tried all the options on the video for connection issues

It seems to be missing a wireless adaptor option in network adapters

Any ideas?

 

1 REPLY 1

‎09-14-2025 08:56 AM

HP Recommended

Greetings @Winter1231 

 

Welcome to the HP Forum.

 

Is your PC is warranty?

 

It looks like your Laptop may have a faulty WIFI adapter if there are no unknown devices in Device Manager. Normally a missing device in Device Manager suggest the component is not being detected by Windows.

 

Plus you did a system reset. A system reset should bring back a device if a Windows problem caused the device to disappear in Device Manager.

 

Your PC could have a MB integrated WIFI chip or an M.2 WIFI card.

 

You should contact HP Support if a PC within the warranty period has a hardware problem.

 

Or you could have a local PC Tech check the system.

 

Finally, the easiest fix would be to purchase an external  USB WIFI adapter.

 

Regards

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