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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN by HP 15-dh0015ni
Microsoft Windows 10 (64-bit)

I had a problem with my Omen 15 sound quality resulting in popping or crackling noise.
I resolved the issue by uninstalling programs that might have an impact on the sound drivers.
The program that had an impact on the sound quality, resulting in the popping and crackling noise, was Corsair iCUE.
After an update of ICUE software the noise appeared.
The last version on their website that does not give any noise was iCUESetup_3.36.125_release.msi.
Last week I tried the new version, and the problem is still present. I still use version 3.36.125 with no sound noise.

 

 

 

2 REPLIES 2
HP Recommended

Hi @T1S5 

 

Welcome to the HP Support Community. 

From what I have understood, you are facing sound popping and crackling noise only when you use Corsair iCUE.

 

Our support is limited here as it is non-HP software. However, we can try a couple of troubleshooting steps to isolate the issue.

 

Since it is happening only by using the latest version of Corsair iCUE, it could be possible that the latest version is not compatible or has some glitch while using this system.

 

I would suggest you update all the drivers of your system and check if the issue persists. Here is a link that will help you: https://support.hp.com/us-en/document/ish_2857204-2362249-16 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
HP Recommended

I have exactly the same problem with my Omen 15-dh1086ng.

I also noticed that it not only causes sound problems, but also FPS drops in all video games about every 2 seconds.

I had a very long conversation with Corsair support. After a lot of diagnostics, we found out that it must be due to the hardware configuration of the laptop. We had a clean Windows with no Omen software on it. Only the standard drivers were installed.

Something in the hardware configuration is blocking access to the hardware sensors for iCue. If I terminate and rename the Corsair.Service.CpuIdRemote64.exe process, the sound problem stops immediately. After doing this, I no longer had any sensor information in iCue. Corsair has tried to find a way to fix this problem, but cannot. It can, according to Corsair, only be fixed by HP!

 

I have already opened a ticket with HP support, but I have not received an answer for weeks. They seem to be ignoring me.

 

@Nirvana_95: Your link doesn't seem to work anymore!


You wrote that there is limited support here because it is not HP software. I don't see it that way. Because this phenomenon appears exclusively on exactly this series of Omen laptops and on the corresponding series of HP Pavillion! No one else has these problems. So it must be the hardware configuration!

 

Please at least have a look at the problem. Only your hardware specialists are able to find out what is causing this problem! After all, I'm talking about a gaming laptop that cost me over 2300 euros!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.