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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-01-2021 02:08 PM

HP Recommended
Product: OMEN Laptop - 17-cb1677ng
Operating System: Microsoft Windows 10 (64-bit)

Hello,
I have a problem. Since three days the gaming hub software is not working on my Laptop.
I got the message: omen gaming hub is not supported in this region.
I remove the gaming hub app an reinstall it.
But this was not helping.
I'm living in germany.

What can I do that the app is working?

Thanks.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-04-2021 07:46 AM

HP Recommended

@Chrissi2805

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,  

Some features of the OMEN Gaming Hub app are available for select products only. Refer to the OMEN Gaming Hub features a table for the list of features your computer supports. If a recent Windows update did not complete successfully, the OMEN Gaming Hub app may need to be updated or reinstalled.

Uninstall the app through either of these methods:

  1. In Windows, search for OMEN Gaming Hub.

  2. In the list of search results, right-click the OMEN Gaming Hub icon and select Uninstall to remove the app.

- or -

  1. In the Start menu, click Settings, and then click Apps.

  2. In the Apps & features list, click OMEN Gaming Hub.

  3. Click Uninstall to remove the app.

Once the app is uninstalled, install the latest HP OMEN Gaming Hub version

  1. In Windows, search for and open Microsoft Store.

  2. In the store, search for and open OMEN Gaming Hub.

  3. Click Get, and then click Install.
    NOTE: Installation of apps from the Microsoft Store requires a stable network connection for correct download and installation.      

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-04-2021 07:46 AM

HP Recommended

@Chrissi2805

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,  

Some features of the OMEN Gaming Hub app are available for select products only. Refer to the OMEN Gaming Hub features a table for the list of features your computer supports. If a recent Windows update did not complete successfully, the OMEN Gaming Hub app may need to be updated or reinstalled.

Uninstall the app through either of these methods:

  1. In Windows, search for OMEN Gaming Hub.

  2. In the list of search results, right-click the OMEN Gaming Hub icon and select Uninstall to remove the app.

- or -

  1. In the Start menu, click Settings, and then click Apps.

  2. In the Apps & features list, click OMEN Gaming Hub.

  3. Click Uninstall to remove the app.

Once the app is uninstalled, install the latest HP OMEN Gaming Hub version

  1. In Windows, search for and open Microsoft Store.

  2. In the store, search for and open OMEN Gaming Hub.

  3. Click Get, and then click Install.
    NOTE: Installation of apps from the Microsoft Store requires a stable network connection for correct download and installation.      

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎03-11-2021 05:26 AM

HP Recommended

i tried every thing above nothing worked for me

 

Was this reply helpful? Yes No

‎03-11-2021 02:23 PM - edited ‎03-11-2021 02:23 PM

HP Recommended

@tareqad

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • What are the troubleshooting steps you have tried so far?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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