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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-22-2022 04:38 AM

HP Recommended

Hello @_Moulik 

 

Repeat Component tests (AC Adapter / Battery), see my previous post.

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‎10-22-2022 07:37 AM

HP Recommended

Hi

I tried the components tests along with a systen extensive test both og which passed, but the issue still persists

 

Kind regards

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‎10-22-2022 09:11 AM

HP Recommended

Hello @_Moulik 

 

My options are exhausted...

 

There is an error that cannot be detected by HP Diagnostics. Either the charger is unstable or the charging logic on the motherboard is not working correctly.

 

Recommendation and solution

 

HP warranty valid -> Contact HP Support for service repair

 

HP warranty expired:

You should have it serviced by a professional notebook (chip level) repair store.

 

Alternative:

If it can't be repaired or replacing the motherboard is too expensive, you should buy another notebook.

 

Good luck

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‎10-23-2022 04:16 AM

HP Recommended

hi,

 

thank you for your time

 

kind regards

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‎10-23-2022 05:00 AM

HP Recommended
@_Moulik wrote:

hi,

thank you for your time

kind regards

You're welcome !

Good luck

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