12-12-2020 03:47 AM
12-13-2020 04:25 AM
@Bent_Albert its a brand new system with a physical hardware issue and there are several things that could be causing it. There is no way we would know what it is exactly without a physical analysis first. You should really contact HP Support for a warranty issue and let them repair/replace the machine.
12-13-2020 04:37 AM
hello thank you for answering my question might there be anything else that I can try before going true the process of sending my pc to hp I've just updated my Nvidia driver which was about 8 versions behind could this have caused the problem it's hard to figure out if it's fixed or not because it does not always happen so is there any way that you know of how I can figure out the problem myself because I am in the middle of my exams and I can not study without a computer
12-13-2020 04:44 AM
That, I would have no way of knowing. Im just a volunteer, not an employee. When you speak to a support staff, they will discuss that with you. With the Covid crap happening right now, it may take several weeks. Just my guess.
12-13-2020 04:50 AM
thanks for taking your time to help me out i appreciate it
well i think i am going to evalute for a week or so and if anything happens i ll contact hp
and one other thing when i type in my serie number in the hp driver support it says that it wil be ready in couple minutes but it does not load i ve let it load for an hour or so multiple times but nothing happens any idea what going on ?
12-13-2020 04:57 AM
If you are only trying to open the support page for your drivers, you only need to put the Product Number in.
Looks like HP missed that model number as it doesn't show in the product info list. But this is the correct drivers page for that model... https://support.hp.com/us-en/drivers/selfservice/omen-15-en0000-laptop-pc-series/32827270
Is that what you are looking for?