when I unplugged charger my laptop has been shutdown.

[wryaghazi]

when I unplugged charger my laptop has been shutdown.

[ub6424]

Hello @wryaghazi 

Sorry to hear that you are having problems ... 

(1) Please download and install  HP PC Hardware Diagnostics UEFI

https://ftp.hp.com/pub/softpaq/sp140001-140500/sp140362.exe

(2) Check your hardware

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

Note: I recommend you to perform all tests !

In the <Component Tests> - <Power> you can test and calibrate your battery!

Please report your results

best regards

---

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[wryaghazi]

thank you for your great response. 

could you look at images which is my test result

[ub6424]

Hello @wryaghazi 

The diagnosis does not look good. The battery has no connection to the mainboad or the Battery Management System (BMS) is defective.

(1) When did you bought the notebook ?

(2) Do you have still HP warranty ?

Please report your results

best regards

---

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[wryaghazi]

My warranty already expired 2/2/2022, and i replaced battery to new one.

best regards

[wryaghazi]

can i change this (Battery Management System (BMS))?

[ub6424]

Hello @wryaghazi 

---

@wryaghazi wrote:

can i change this (Battery Management System (BMS))?

---

No, it's inside the battery housing.

(1) You have to check the battery again !

Disassemble the notebook, remove the battery and reinsert properly.

Maintenance and Service Guide

Page 39 Component replacement procedures

Please report your results

best regards

---

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[wryaghazi]

i have replaced battery to new one, still i have same issue.

best regards

[ub6424]

Hello @wryaghazi 

You should check the battery again, especially the copper contacts. According to the diagnosis, there is no connection, so it can not be charged. This is a purely technical problem. But it could also be that the "new" battery is defective !

Please report your results

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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             ⌨️