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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN Laptop - 15-dh1070wm
Microsoft Windows 11

when I unplugged charger my laptop has been shutdown.

8 REPLIES 8
HP Recommended

Hello @wryaghazi 

 

Sorry to hear that you are having problems ... 

 

(1) Please download and install  HP PC Hardware Diagnostics UEFI

https://ftp.hp.com/pub/softpaq/sp140001-140500/sp140362.exe

 

(2) Check your hardware

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

Note: I recommend you to perform all tests !

In the <Component Tests> - <Power> you can test and calibrate your battery!

ub6424_0-1656613979417.png

 

 

Please report your results

 

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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             ⌨️

HP Recommended

thank you for your great response. 

could you look at images which is my test result

20220702_200141.jpg20220702_195729.jpg20220702_195717.jpg

HP Recommended

Hello @wryaghazi 

 

The diagnosis does not look good. The battery has no connection to the mainboad or the Battery Management System (BMS) is defective.

 

(1) When did you bought the notebook ?

(2) Do you have still HP warranty ?

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

 

HP Recommended

My warranty already expired 2/2/2022, and i replaced battery to new one.

 

best regards

HP Recommended

can i change this (Battery Management System (BMS))?

HP Recommended

Hello @wryaghazi 


@wryaghazi wrote:

can i change this (Battery Management System (BMS))?


No, it's inside the battery housing.

 

(1) You have to check the battery again !

Disassemble the notebook, remove the battery and reinsert properly.

Maintenance and Service Guide

Page 39 Component replacement procedures

 

ub6424_0-1656789806070.png

ub6424_1-1656789901475.png

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

HP Recommended

i have replaced battery to new one, still i have same issue.

 

best regards

HP Recommended

Hello @wryaghazi 

 

You should check the battery again, especially the copper contacts. According to the diagnosis, there is no connection, so it can not be charged. This is a purely technical problem. But it could also be that the "new" battery is defective !

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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