cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
wryaghazi
Level 1
8 6 0 0
Message 1 of 9
285
Flag Post

when I unplugged charger my laptop has been shutdown.

HP Recommended
OMEN Laptop - 15-dh1070wm
Microsoft Windows 11

when I unplugged charger my laptop has been shutdown.

8 REPLIES 8
ub6424
Level 9
4,080 4,062 222 381
Message 2 of 9
Flag Post
HP Recommended

Hello @wryaghazi 

 

Sorry to hear that you are having problems ... 

 

(1) Please download and install  HP PC Hardware Diagnostics UEFI

https://ftp.hp.com/pub/softpaq/sp140001-140500/sp140362.exe

 

(2) Check your hardware

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

Note: I recommend you to perform all tests !

In the <Component Tests> - <Power> you can test and calibrate your battery!

ub6424_0-1656613979417.png

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

Was this reply helpful? Yes No
wryaghazi
Author
Level 1
8 6 0 0
Message 3 of 9
Flag Post
HP Recommended

thank you for your great response. 

could you look at images which is my test result

20220702_200141.jpg20220702_195729.jpg20220702_195717.jpg

Was this reply helpful? Yes No
ub6424
Level 9
4,080 4,062 222 381
Message 4 of 9
Flag Post
HP Recommended

Hello @wryaghazi 

 

The diagnosis does not look good. The battery has no connection to the mainboad or the Battery Management System (BMS) is defective.

 

(1) When did you bought the notebook ?

(2) Do you have still HP warranty ?

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

 

Was this reply helpful? Yes No
wryaghazi
Author
Level 1
8 6 0 0
Message 5 of 9
Flag Post
HP Recommended

My warranty already expired 2/2/2022, and i replaced battery to new one.

 

best regards

Was this reply helpful? Yes No
wryaghazi
Author
Level 1
8 6 0 0
Message 6 of 9
Flag Post
HP Recommended

can i change this (Battery Management System (BMS))?

Was this reply helpful? Yes No
ub6424
Level 9
4,080 4,062 222 381
Message 7 of 9
Flag Post
HP Recommended

Hello @wryaghazi 


@wryaghazi wrote:

can i change this (Battery Management System (BMS))?


No, it's inside the battery housing.

 

(1) You have to check the battery again !

Disassemble the notebook, remove the battery and reinsert properly.

Maintenance and Service Guide

Page 39 Component replacement procedures

 

ub6424_0-1656789806070.png

ub6424_1-1656789901475.png

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

Was this reply helpful? Yes No
wryaghazi
Author
Level 1
8 6 0 0
Message 8 of 9
Flag Post
HP Recommended

i have replaced battery to new one, still i have same issue.

 

best regards

Was this reply helpful? Yes No
ub6424
Level 9
4,080 4,062 222 381
Message 9 of 9
Flag Post
HP Recommended

Hello @wryaghazi 

 

You should check the battery again, especially the copper contacts. According to the diagnosis, there is no connection, so it can not be charged. This is a purely technical problem. But it could also be that the "new" battery is defective !

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation