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‎08-10-2020 05:54 AM - edited ‎08-10-2020 05:56 AM

HP Recommended
Product: OMEN by HP Laptop 17-an0xx
Operating System: Microsoft Windows 10 (64-bit)

when i open my command center and press the login button it doesnt change, how can i solved this problem. there is a logo on the center always turning but no any reaction.

 

My system information is as follows;

 

Product name: OMEN by HP Laptop 17-an0xx
Operating system: Windows 10 Home 64 bit Version: 19041.388
BIOS: F.22-06 / 05/2020
Total Memory: 24 GB
Processor name: Intel (R) Core (TM) i5-7300HQ CPU @ 2.50GHz

OCC version: v. 10.3.4.0

 

Clipboard02.jpg

3 REPLIES 3

‎08-12-2020 06:37 PM - edited ‎08-12-2020 06:37 PM

HP Recommended

@OLEMS
 

Welcome to the HP support community.

 

I suggest you first uninstall the software completely from the control panel > programs Next run the SFC scan.

You can refer to this Link: Click here

 

Then download the latest Omen Command Center from this Link:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎08-13-2020 04:21 AM

HP Recommended

Thank you @Sandytechy20

 

Software completely uninstalled and Sfc scan completed successfully, but the download link you provided is not working.

 

this is the error code.;

An Unexpected Error has occurred.
  • Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 79062E63.

    Click your browser's Back button to continue.

Return to my original page
Was this reply helpful? Yes No

‎08-13-2020 01:54 PM

HP Recommended

@OLEMS

 

Try to install it from MS store

Here is the link:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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