windows 11 stuttering and audio glitches while playing games

[Vinz73]

please help me, i have problem playing games stuttering and audio glitches.how to fix this?

Product: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B1AV

[Dilip_18]

Hi@Vinz73,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing audio issues with the HP Pavilion 15.6 Inch Gaming Laptop PC.

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 
• Try updating the Audio drivers and check if it works.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Vinz73]

the latest bios version f.12 is not compatible on my device , hp support assistant and audio drivers are all updated. still stuttering all games when i play about 1hr or 30mins freezing 3 seconds and audio robotic.

[Dilip_18]

Hi@Vinz73,

Thank you for responding, I appreciate your time and effort.

Try doing Reset PC Keep my files from windows and check if it works. 

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

[Vinz73]

I had already done that hp cloud recovery and windows reset but it did not resolve the issue. Maybe this  needs bios update for amd ryzen cpu

[Dilip_18]

Hi@Vinz73,

Thank you for responding, I appreciate your time and effort.

I would request you to contact our HP Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link https://www.hp.com/contacthp/
 

For any hardware issue or repair please click on the link Phone Assist Worldwide

Please feel free to contact us here anytime you need any further assistance.

Have a great day!