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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- Adding User in Scan to Email - don't have pin

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11-15-2016 02:56 PM
I have a HP Officejet Pro 6978.
It's connected to my HPConnected account and I have the "Scan to Email" app working on it.
But I need to add another user.
I click on the "Scan to Email" app.
It displays, "Select Your Account"
I selected "My account is not listed" and hit continue
It displays, "Enter Your Pin"
Email: ___
PIN: ___
When I add the new user's email (who has an HP Connected account also), and then select "Forgot PIN?"
It says, "Please enter a valid email address to continue"
She never got a pin in an email, and apparently we can't say we forgot it. Any ideas?
11-16-2016 01:46 PM
Hello, @jaoteay – Hope you are well 🙂
Thanks for engaging in the HP Forums! I see by your post that you are having issues while setting up scan to email feature on your Officejet printer. I will certainly do my best to help you.
I would suggest you try and setup a Scan to E-mail account using the printer EWS page. Try the steps below:
- Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
- Type the IP address on your web browser to obtain the printer EWS page on your computer.
- From the EWS, click the Scan tab.
- Click Scan to Email Setup.
- Click Outgoing Email Profile, click New, and then enter the email address you intend to use with this profile.
- Enter a display name that will appear on the printer's control panel to identify this email profile.
- Enter or confirm the correct SMTP server and SMTP port information.
- If you typically have to enter a username and password to log into your email account, you will want to enter this information into the email authentication fields, and then click Next.
- Enter a security PIN to restrict access to this email profile, if desired.
- Set the size for email files and specify Auto CC, if desired.
- Click Save or Save and test to complete the profile.
Please let me know if this answers your query, or if you require further assistance.
Cheers 🙂
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DVortex
I am not an HP Employee