06-17-2019 03:08 AM
I think this existing issue best describes my problem:
As you will see I already commented on this some time ago.
06-19-2019 09:30 AM
Welcome to the HP Support Community!
- What happens when you use Google Chrome to print, do you get to change the number of copies?
Update the printer firmware
Click here to know different methods of updating printer firmware.
Also, check for any pending updates on ChromeOS
Click here to know how.
Watch this video to know how to connect a HP Printer with Google cloud print.
Watch this video to know how to print from an iOS device to the printer using Google Cloud Print.
Let me know how this goes.
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I am an HP Employee
08-04-2019 02:38 AM
Firmware version is EDWINXPP1N002.1912A.00 which is "up to date" according to the printer.
Using google cloud print from chorme gives the same results. There is no "copies" option. Changing the selection to another printer the copies box shows, but then change it back to the hp cloud print printer and it goes away again.