03-28-2017 01:59 AM
Printer is in "error" mode - how do I get it into "printing" mode !
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03-28-2017 06:52 PM - edited 03-28-2017 06:55 PM
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I'd like to help you with the "printer in error state" message that you are receiving when trying to print wirelessly from your HP ENVY 4512 eAll-in-One printer.
Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.
Hard reset on the printer, router, computer and other devices on the same network.
The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before continuing.
1. Press the Power button on the printer to turn it off.
2. Disconnect the power cord from the rear of the printer.
3. Disconnect the power cord from the wireless router.
4. Turn off the computer.
5. Wait for 30 seconds.
6. Reconnect the power cord to the wireless router.
7. Wait for 30 seconds, or until the router is fully on and ready
8. Turn the computer back on.
9. Wait for the computer to reload
10. Reconnect the power cord to the rear of the printer.
11. Turn the printer back on.
Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.
If you are still unable to print, press the wireless icon on the front panel of the printer (should be just to the right of the display), and confirm that the printer is showing "connected".
If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.
If the issue persists, I would suggest you go ahead and uninstall the printer drivers and then install the full feature software
Let's try these steps here:
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Restart the PC
14.) Now download and install the full feature software available for your printer, please click here: http://ftp.hp.com/pub/softlib/software12/COL37193/al-109013-3/DJ3050A_J611_1315-1.exe
Let me know how it goes for further assistance,
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And I Hope you have a good day, Ahead.
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