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cannot find remote server while trying to scan to email

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hp office jet pro 9015
Microsoft Windows 10 (64-bit)

setting up office jet pro 9015. when i try to scan to email   I get an error "cannot find remote server check server name or use ip address

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Thanks for reaching out to the HP Support community!


Please verify if you have followed the setup instructions correctly.


Set Up.

  • Please make sure the printer is connected to a network.
  • Obtain the IP address of the printer by touching the wireless icon on the printer.
  • Open any web browser like Google Chrome, Firefox or any other browser.
  • Type the printer IP address into the Internet browser address line, and then press Enter to open the printer EWS.


  • If a website security certificate displays, click Continue to access the EWS page. Below is the example of an EWS page.


  • Click the Scan tab.
  • On the left navigation pane, click Scan to Email Setup.
  • On the Redirecting to Secure Page dialog box, click OK.

    The Redirecting to Secure Page dialog box indicates that the browser is being redirected to a secure Web page. The information on the secure Web page will be encrypted for protection and privacy purposes.

    The Web browser might display a message about the Web site's security certificate. Since the Web page is secure, click Continue to this website.

  • Click on the Scan to Email Setup.

  • On the 'Scan to Email' Setup screen, complete the following:

    • Default From: The email address that will display as the sender of the email.


    • Default Display Name: The name that will appear on the product control panel when the scan to email function is used.

      Example: Robert Smith

    • SMTP Server: The SMTP server address for the network.

    • SMTP Port: The SMTP port number is set to 25 by default.

      SMTP server addresses typically have this format: or SMTP server addresses may also contain a number or a geographic location.

      • NOTE: If you are unsure of the SMTP server address, check with your IT department, Internet service provider, or email service provider.

      • Note: The SMTP port number is set to 25 by default. You should not need to change it. However, if this setting if different from the default, your IT department or Internet service provider should be able to provide to correct setting.

    • Email Log-in Authentication: This information is required only if the email system or Internet service provider requires additional security authentication. The User ID and password for email log-in authentication are encrypted. The product control panel will only display the sender's email address and the display name when the scan to email function is used.

    • Refer the below example


  • To test the configuration, use the Outgoing Email Test feature at the button of the screen, add a destination email address, and then click on Save and Test.

  • You can also refer to this Document.



If the test fails, make sure to have a DNS address in the printer network configuration, this can be checked by going into the Network menu either on the EWS or the printer's front panel.

You can try assigning Google's DNS if you have the issue.

  • Open the EWS page of the printer
  • Go to the 'Network' tab, look for the Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then select “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on radio button which says “Manual DNS Server” and under manual preferred type and under manual alternate type


Let me know if this helps. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “KudosThumbs Up" on the bottom right to say “Thanks” for helping.

I am an HP Employee

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September 2019: Your solution works!! Thanks.

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