0x6100004a

[Universal01]

Hi! 
We are having trouble with our printer it’s saying there’s a paper jam but we check and there was nothing there. There is a message that says there’s a failure with the system and the error code 0x6100004a. I tried all of the other answers in Hp website but none have worked. We have found that the ink compartment doesn’t slide it’s been stuck on the right side. I turned it on and disconnected the back cord and the plug and tried to move it manually but it’s still stuck and won’t slide left. Could there be another solution to making the ink compartment move to the left? 

[Elohi_NR]

Hi @Universal01,

Welcome to the HP Support Community

I understand you are getting an error message on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We need to perform a Semi full reset to restore the printer back to its original settings.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!