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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎09-02-2019 03:08 PM

HP Recommended
Product: ENVY Photo 6255
Operating System: macOS 10.13 High Sierra

Hello!

I bough the printer HP Envy 6255 around 2 weeks ago and on the printer, it says "save up for 50% on instant ink - 2 month free trial". I signed up for the instant ink as instructed in the printed manual and on the screen of the printer. However, I do not find the information to activate the free trial in the instant ink account. And three days ago, even after I installed the instant ink cartridges, still no sign that the promotion is applied yet.

So, can anyone tell me how to activate this 2-month free trial?

 

Thank you,

Anna

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-05-2019 04:19 AM

HP Recommended

Hi @Anna_Phan

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

View solution in original post

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1 REPLY 1

‎09-05-2019 04:19 AM

HP Recommended

Hi @Anna_Phan

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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