• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎11-14-2020 09:47 AM

HP Recommended
Product: Hp envy 6010

Got a new device with 2 month three instant ink but when I go to it it saying only one month.. Is there a code I have to put in

Tags (1)
7 REPLIES 7

‎11-15-2020 05:41 AM

HP Recommended

Hi @Sam1066,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No

‎11-15-2020 06:12 AM

HP Recommended

Screenshot_20201115_131027_com.hp.printercontrol.jpg

 

Was this reply helpful? Yes No

‎11-15-2020 10:27 AM

HP Recommended

Could you share an image of the promotional offer that states 2 free months?

 

Let me know!

Was this reply helpful? Yes No

‎11-15-2020 02:05 PM

HP Recommended

Two images one of the website I bought it from and one of the booklet I got in the printer

Screenshot_20201115_210325_com.android.chrome.jpg

IMG_20201115_201725.jpg

  

Was this reply helpful? Yes No

‎11-15-2020 06:05 PM

HP Recommended

Screenshot_20201115_210325_com.android.chrome.jpg

 

Was this reply helpful? Yes No

‎11-16-2020 11:22 AM

HP Recommended

Could you share your instant ink details in a private message?

Was this reply helpful? Yes No

‎11-18-2020 04:54 AM

HP Recommended

By the time I get a answer it will be to late late.. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.