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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎01-31-2019 02:32 PM

HP Recommended
Product: HP Deskjet 3700

Hi, I;ve bought a new 3700 with two months instant ink free trial however no promotional code given.
I have activated instant ink but no free period is identified on my account. There was no promo code in the box!

119 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-01-2019 10:31 AM

HP Recommended

@andytl 

I'll send you a private message so I can apply your free months!!

JillSa

I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as Accepted Solution

View solution in original post

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19 REPLIES 19

‎01-31-2019 04:16 PM

HP Recommended

@andytl 

Hi, the 2 month free trial is automatically applied if you sign up for Instant Ink within 7 days of setting up the printer via 123.hp.com or the Smart App.   If you set up the printer and then after 7 days decide to try Instant Ink you won't get the 2 month free trial.  

If you log into your instant ink account page it will say on the Home page under the PLANS section if you have free months.

I'm assuming you signed up after the offer expired, if you didn't, please let me know.

JillSa

I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as Accepted Solution
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‎01-31-2019 11:30 PM - edited ‎01-31-2019 11:32 PM

HP Recommended

Thanks for the message. I signed up for instant ink via the app on the day I bought the printer!

 

However I have no free months showing 

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‎02-01-2019 10:31 AM

HP Recommended

@andytl 

I'll send you a private message so I can apply your free months!!

JillSa

I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as Accepted Solution
Was this reply helpful? Yes No

‎02-02-2019 09:57 AM

HP Recommended

All sorted, thank you.

Although I wonder how many other customers are also missing out on free months they are entitled to!

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‎02-02-2019 12:14 PM

HP Recommended

I appreciate you providing me the details on your experience as I"m having it tested inside.

JillSa

I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as Accepted Solution
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‎04-03-2019 01:26 AM

HP Recommended

Hi Jill,

 

I didn't know about this offer and barely missed the 7 day enrollment period. Can I still try the two month trial on the larger plans?

 

I signed up March 21, 2019 (so 13 days ago). Thanks!

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‎04-10-2019 03:10 PM

HP Recommended

@utsolomon14 

Hi and sorry for delay in response, I've been on vacation.  I looked at your account and you signed up for the 15 Page free plan so you are already getting the service for free up to 15 pages.   If you would like to take advantage of the 2 free month offer on a paid plan you would need to upgrade to the 50, 100, 300 page plans and I can apply the 2 free months.

Good news is that your plan is already free!

Just let me know.

JillSa

I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as Accepted Solution
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‎04-13-2019 09:15 PM

HP Recommended

Hi,

I contacted support via chat and they resolved the issue quickly. I also got replies on this thread but the chat was faster. Everyone very nice & helpful.

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‎05-02-2019 07:59 PM

HP Recommended

Hi, I purchased the HP ENVY 5055 as a birthday gift for my daughter in March. I didn't know I had seven days to signup for the freetrial.

 

Please advise.

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