30 day trial

[IvaBen]

Why won't my order process for the 30 day free trial for All in one printer plan?

[Dragon-Fur]

@IvaBen 

Welcome to the HP Community --

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@IvaBen wrote:

Why won't my order process for the 30 day free trial for All in one printer plan?

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-- Edit / Update --

It occurs to me that you might be referring to an Instant Ink Print-by-Page subscription.

The information for the HP All-In Plan is still available later in this message.

For information about the HP All-In Plan, Scroll down to

   -- Original Message Content --

        -- HP All-In Plan --

Instant Ink, like other services offered by HP is an optional service and contract.

The Shortest Answer:

Questions, Concerns, Problem?

Scroll down in this message to Contact Instant Ink Support

All the Rest:

-- Dragon suggests --

HP wants you to be happy with your decision.

If you have not done so, please read as much information as needed to make an informed choice about whether to subscribe to Instant Ink.

-- What if? --

If you feel that you understand the contract, the process, and your responsibilities, 

and / or

If you wish to skip all the reading,

When you are ready to enroll your eligible printer,

Start here:

Instant Ink Website >  HP Instant Ink - Website > Support, Enroll, FAQ  --

-- What is - Who benefits - How to cancel - Contact Instant Ink Support --

=======================

What is an Instant Ink Trial?

Trial periods include a certain number of Pages per month without the monthly fee normally charged for the subscription.

For example, 6-months "free ink" is a trial period of six months for which you are not charged the monthly subscription fee for your selected plan.

======================

What is Instant Ink?

HP Instant Ink is a Print-by-Page subscription service for which you are charged a monthly fee for a set number of printed pages.  (Each side of the paper is counted as a separate Page.)

While there is no additional charge for the ink, the subscription is not free and does charge each month.

IMPORTANT -- Ink is supplied only with an active subscription -

After the service is terminated by you or HP, all subscription ink cartridges stop working and must (should) be returned to HP.

Selecting the right number of pages for your plan is important.

Review >>>  How Instant Ink works

======================

What is "Free Ink"?

There is no extra cost for ink.

Ink is provided as part of your subscription - use a drop or use a cup full, ink is included at no extra cost.

Important

• All ink activated by the plan and all ink sent to you works as along as the trail / subscription service is active.

and

• After the initial Ink Kit is mailed out, ink is sent (only) when the printer notifies the service that ink is depleted and a shipment is needed.

and

• Subscription / Instant Ink cartridges remain the property of HP and should be returned to HP at close (termination) of the service contract.

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Who Benefits?

Instant Ink is an excellent service for those who print regularly, print high-density documents or artwork, or perhaps print lots of homework.  For example, those who benefit the most include Teachers, musicians, writers who like hard copy, large families, small business offices, community centers, churches, and others who love -- or need -- to print on paper.

======================

Instant Ink - Cancellation

It is important that you understand the Instant Ink cancellation / termination process and your responsibilities.

 >>> Open and read >>>  Cancel your account

Review >>> HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

Watch - Video – Cancel HP Instant Ink

 How to unsubscribe or cancel HP Instant Ink subscription

-- Reminder -- 

• After cancellation, the Instant Ink cartridges will not work.
• Purchase and install HP ink cartridges for use in your printer.

 “HP Smart / HP Connected” Account - Printers, HP Instant Ink, HP+

Management / Options

HP Smart / HP Connected

Note:  Website might take 1-10 seconds to open

Click Flag to switch to your region

Open (left column) HP Instant Ink

Scroll all the way down --

Select "Cancel my HP Instant Ink Subscription"

• Follow the prompts as explained.
• Acknowledge and accept the cancellation requirements.
• Complete the cancellation steps.

What if?

  HP Instant Ink - Stopping a cancellation

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

--------------------------------------------

  -- Contact Instant Ink Support --

Can't stand it?

Want to skip all the watching and reading --

Need or want to complain, explain, or ask for help?

It might be faster for you to contact Instant Ink Support directly.

Depending on the region, the website posts limited Saturday hours in addition to Mon-Fri hours.

-- Dragon Suggests --

1)  Contact Instant Ink Support -

Open

 HP Instant Ink Support - Website

Click the Flag near the bottom of the page to update the region / country.

  Scroll up / down to "Additional Support"

  Check phone and days / hours of operation.

OR

2)  Wait here for a Community Agent to find your request and answer your Instant Ink and Plan related questions.   NOTE >> Instant Ink Support and HP agents can access private information.

===================================

-- Original Message Content --

        -- HP All-In Plan --

There is online help available plus contact information so you can call the support office when it is open.

Please read all the online information at the website, including the "small print" where you will find important information about the plan and your responsibilities.

Open Website 

HP All-In Plan - Printer / Ink / Support

Details and contact information are included.

What is the HP All-In Plan?

The HP All-In Plan is a convenient, stress-free printing subscription that delivers all of your printing needs for one low monthly payment. The subscription includes a brand-new printer, automatic ink delivery, an option to add automatic paper delivery, along with 24/7 live support by phone or chat to keep your printer running like new. If we ever find an issue that we can’t solve by phone or chat, we will send you a replacement the next business day at no additional cost. The best part? It's risk free—try for 30 days with no upfront costs and no commitments.

-- Details / Contact Information --

Tap FAQ on the ribbon

Scroll down to the end of the FAQs and select View all FAQs

Scroll down and down to “FAQs”

Subscribed?  Need Support?

• Select tab “Getting Help”
• What happens if I have trouble printing?
• How do I contact Support?

Additional Questions?  Help to subscribe?

• Find the current phone support in (blue) section “Still have questions?”

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"