4 Month Instant Ink trial given, only see 2 months at registration

[sasha007]

Hi, I purchased my printer and received a leaflet saying I have 4 months of trial Instant Ink; however, when I registered, only 2 months were given to me (plus an additional month for using my friend's referral code). How do I redeem the full 4 months trial as promised (In addition to my extra referral month)? 

[Kumar0307]

@sasha007, Welcome to the HP Support Community! I’m here to help.

I understand you are looking for free Instant Ink months. If the offer is mentioned on the printer box, it will get credited automatically.

Once enrolled within 7 days of installation, the free months will automatically be credited to your Instant Ink account. For assistance with enrollment, refer to - Enrolling in HP Instant Ink

Make sure the printer is enrolled/registered in Instant Ink.

If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[sasha007]

I've replied to your DM with details now.

[Kumar0307]

@sasha007

Thank you for the information. Not to worry, I have credited the remaining 2 free months to your account as promised.

Please click here to “Accept as Solution” on my Public post if the issue is resolved, it will help others find the solution. Click on the YES button to reply that the response was helpful and/or to say “Thank You”.