5 Month Free trail

[Sophie1011]

Hi- I received my new HP Envy 6032 from Currys and set it up with the HP Smart app. The documentation/deal referenced a 5 month free trial included with my purchase and to redeem during the first 7 days of set-up. I've set the printer up OK and enrolled in the free 15 pages per month plan but it didn't give an option to redeem the '5 month free trial'. I checked on the HP Instant Ink site and My Plan and it doesn't give any indication there that I'm currently on the '5 month' free trial. It doesn't say anywhere the period of time this trial is for so I'm unsure if this was the 5 month deal. It's not very clear. Please can you help me?

[Kumar0307]

@Sophie1011, Welcome to the HP Support Community!

Is the offer mentioned on the printer box?

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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Have a great day! 

[Sophie1011]

Hello, I have received your private message and when trying to reply with the information you have asked for, it’s not allowing me to send my response. I get an error that says...

‘You have reached the limit for number of private messages that you can send for now. Please try again later.‘ Even though I haven’t sent any messages. Or I get... ‘Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.’ 

[Sophie1011]

Hopefully the message has finally come

through and you have the relevant information now.

[Kumar0307]

@Sophie1011

Thank you for the information. I see that the printer is already on a free plan. It means you will not be charged unless you print more than 15 pages a month.

Hence, the free 5-month is not shown on the account. You cannot add 5 free months to an account that is already on free plan.

If you were on a different plan, then the 5-month free plan would matter and would reflect on your account.

I hope this answers your query.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!