6 month Instant Ink trial says "Print up to 0 pages per month with no charges during the promotion"

[Mark-CS]

I have replaced my existing Instant Ink subscribed printer with one that comes with a 6 month trial that specifies you can print up to 700 pages per month for free.

When I look in my Instant Ink account I can see my normal plan selected that I have printed 5 out of 15 pages of my monthly plan amount.

There is also a message "Print up to 0 pages per month with no charges during the promotion", surely this should not be 0? Surely it should be 700 as I have not printed anything since starting the trial?

[sandytechy20]

@Mark-CS 

Welcome to the HP support community.

I understand that you want information on promotional offers on your instant ink account, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers