6 month trial claim code not working

[bob1712]

Hello!

i've tried multiple ways to get the claim code to accept the 6 month trial that's offered when bought the printer, but no success.

I've seen multiple posts about this , but no public solution as all were addressed in private by HP employees on this forum.

how do I get it to work?

[sandytechy20]

@bob1712 

Welcome to the HP support community.

I understand that the free trial code is not working, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers