Activation of free instant ink trial

[Micra]

I've read multiple posts about not being shown the way to activate the free trial you get when buying a new printer. Can HP support provide auto assistance in the Chat to enable users to be able to fix this regular issue ? 

I enrolled for instant ink through the HP app after I bought my printer but there was no prompt offering the free 5 months that is on the box. Please help me set this up. 

[jimtopbloke]

I too have the exact same issue, the documentation told me to enrol during the printer set up which I did
I also am aware you have to wait until you get your first shipment of Instant Ink and install it into the printer (I read another post and that was the advice given) but after doing that the 5 Months trial is still not showing up in the Account History section

Envy 6032 printer with 5 Months Instant Ink on the box and sold as such by DSG Retail (Currys)
It also had a £15 Cashback deal when purchasing the the printer but I've not tried that yet

[TEJ1602 · Accepted solution]

@Micra & @jimtopbloke, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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