Additional pages fee then plan upgrade

[Thekesslerboy]

I have incurred the wrath of the additional pages gods!

My account appeared to show 300 rollover pages in hand, unused, and took 18 additional pages into the additional charge zone for £2.  Instead of eating into my rollover pages.

Next day, it now shows 21 of 21 rollover pages fully used, with a further 18 pages in the additional pages zone.

That's the first question:  how?

Then, looking at upgrading, at least for 1 month, but maybe more.  Will I be charged the £2 additional pages fee AND the jump from £3.49 to £9.99?  Or, would the additional pages be converted to pages within my new plan and the £2 removed?

Thanks

[Kumar0307]

@Thekesslerboy, Welcome to the HP Support Community! I’m here to help.

I see that you have concerns related to the page count and billing. For info, refer to this document - HP Instant Ink - Manage your account

Kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here or go to HP Instant Ink support

Keep me posted for any other assistance.

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