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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Mariajo12
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After factory reset of HP envy I cannot connect to instant ink

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Envy
iOS

I was having trouble with printer showing offline to all my devices so as advised by virtual agent reset . The printer is now showing online but now not connecting to instant ink. I’ve followed all instructions from an HP agent via messenger but now they’ve disappeared for past 2 days and no longer helping. How do I resolve this? My printer is less than 12 months old and was working fine 

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Jay_G24
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Hi @Mariajo12,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Jay_G24
HP Support Agent
HP Support Agent
15,236 15,197 1,222 1,384
Message 2 of 2
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Hi @Mariajo12,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

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