All Payment Methods Fail

[Pjgg92]

I cannot change the payment method. So I cannot print. It seems like the payment verification is not working properly. I tried with Google Pay, Paypal and introudcing manually 2 different Visa cards.

[VikramTheGreat · Accepted solution]

Hi @Pjgg92,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand that you are unable to change or verify your payment method when trying to print, and that payments through Google Pay, PayPal, and Visa cards are all failing. Let’s go through this together.

Step 1: Confirm which HP service you are using

To assist you accurately, could you please confirm whether you’re using:

• HP Smart App with HP Instant Ink or HP Printing Plans, or
• An HP ePrint / HP Cloud Printing service?

The troubleshooting steps can differ depending on which service handles your payments.

Step 2: Try updating your payment method

If you’re using HP Smart / Instant Ink:

1. Go to HP Instant Ink – Ink Monthly Subscription | HP Official Site and sign in with your HP account.
2. Click Account → Billing → Payment Method.
3. Try updating the payment method directly from a desktop browser (not through the app).
4. If possible, use a different network or disable VPNs or firewalls that might block the payment gateway.

💡 Sometimes, browser autofill or saved credentials cause errors. Manually entering all card details can help.

Step 3: Clear cached payment data (if using HP Smart)

If you’re printing via the HP App:

1. Sign out of your HP account in the app.
2. Close and reopen the HP app.
3. Sign in again and re-add your printer.
4. Then, go to Account Settings → Payment and Subscription to retry.

Step 4: Verify billing information

Please make sure:

• The billing address and name exactly match your card provider’s records.
• There are no special characters or extra spaces in the address fields.
• The card is enabled for online or international transactions (you may check with your bank).

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat