Are Rollover Pages Maintained When An HPInstant Ink Account is Paused and then Resumed?

[AMSDC]

If I Pause my HP Instant Ink account and then Resume it after a month or two (i.e. before the 6 month maximum), will my 900 rollover pages still be there?

[Elohi_NR · Accepted solution]

Hi @AMSDC,

Welcome to the HP Support Community. 

I'd like to help!

Pause your subscription

Depending on your printer model and plan, you might be able to pause your Instant Ink printer subscription for up to 6 months.

About this task

• Some printers and plans are not eligible.
• LaserJet printers and printers enrolled in Instant Ink for Business are not eligible.
• During a subscription pause, your normal plan and monthly fees are suspended. You can continue to use any pages in your rollover balance.
• Months paused during a free trial period are lost and the free trial period is not extended.
• If you have a paper add-on service, it is also paused.
• A subscription pause takes effect in the next billing cycle. You are charged your normal plan fee for the current billing cycle.
• At the end of a pause, normal monthly billing starts again. You can pause again after two billing cycles are completed.
• Rollover pages will remain.

Hope this helps! Keep me posted for further assistance.
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[AMSDC]

Thank you Elohi_NR for your thorough reply.  This information is extremely helpful and actually makes the HP Instant Ink plan more valuable.

Can you post a link to somewhere on HP.com or HPInstantink.com where these rules are posted so I can make sure my printer model and plan are eligible.  I think having that link would be helpful to many people. 

Sincerely
AMSDC

[Elohi_NR]

Hi @AMSDC,

I am glad to know that! 

You may refer to this document and hope this helps.😊

Have a wonderful day!