Billing

[Dixon31981]

I have never been so upset with a company in all my life I’m 41 HP Instant ink is a they do nothing but take my money ( I pay my monthly bill) then they suspend my service and I can’t print they have done this so many times that I was awarded 4 free months of printing but they don’t want to give it to me so they keep telling me I have to pay one more bill then the free months will start well I’ve paid 2 months since then waiting for my free months to start and again today they suspended my printing saying I have to pay another month in order for me to get my free months!!! I’m so upset I’m shaking and In tears I print 50-100 pages a day I NEED TO BE ABLE TO PRINT!!! I can’t believe these people and they all act like it’s out of their control and I have to pay in order to be reinstated!! Like are you serious so I asked to speak with corporate and they said it would be a week before I would get a call back from them! I wouldn’t recommend this subscription to anyone they are a they take your money and control your ability to print! It clearly says on my dashboard that I’m in a free billing cycle but they still suspended me and won’t reinstate me!! This is the worst I’ve ever been treated by any company!!

Date of experience: September 08, 2022

[Elohi_NR]

Hi @Dixon31981

Welcome to the HP Support Community. 

I understand that you are facing issues with billing. I'd like to help!

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elohi_NR]

Hi @Dixon31981,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Have a great day!