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‎04-22-2020 06:33 AM

HP Recommended
Product: HP Envy 5020
Operating System: Microsoft Windows XP

Hi there

My printer has stopped printing - message saying there's an error with the black ink cartridge. The cartridge was supplied by HP - it was repaced in the printer about a week ago - i have printed since it was replaced but today it has stopped working!

 

I've gone through troubleshooting but nothing. How can i get it working again?

 

Thank you

1 person had the same question
1 REPLY 1

‎04-25-2020 03:09 PM

HP Recommended

@Sadii,

 

I reviewed your post and I understand that you are getting an ink cartridge error on the printer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

If you continue facing the issue, then follow the steps in the below article.

 

https://support.hp.com/in-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095648/...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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