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‎02-17-2021 04:49 AM

HP Recommended
Product: OfficejetPro 6970
Operating System: Microsoft Windows 10 (64-bit)

My printer has stopped printing black ink.  It started printing with missing lines and as the black ink was getting low (albeit 1/4 still left), I replaced it with the newest Instant Ink delivery.  Now it won't print black at all!

 

I have run all the cleaning/alinement diagnostics but nothing has changed.  The page remains black with the exception of the yellow, pink, blue blocks of colour in the relevant places.

 

How can I fix this please?

3 REPLIES 3

‎02-19-2021 06:54 AM

HP Recommended

Hi @Starbuck46,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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‎02-20-2021 03:29 AM

HP Recommended

Hi there

No need.  Managed to fix the problem with the help of Google, YouTube, some nail varnish remover and a Q-Tip.

 

Thanks for coming back to me, though.

 

Chez

 

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‎02-23-2021 04:30 AM

HP Recommended

You're welcome 🙂

 

I am glad the issue is resolved.

 

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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