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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Starbuck46
Level 1
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Message 1 of 4
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Black Ink will not print

HP Recommended
OfficejetPro 6970
Microsoft Windows 10 (64-bit)

My printer has stopped printing black ink.  It started printing with missing lines and as the black ink was getting low (albeit 1/4 still left), I replaced it with the newest Instant Ink delivery.  Now it won't print black at all!

 

I have run all the cleaning/alinement diagnostics but nothing has changed.  The page remains black with the exception of the yellow, pink, blue blocks of colour in the relevant places.

 

How can I fix this please?

3 REPLIES 3
Jay_G24
HP Support Agent
HP Support Agent
11,064 11,034 812 911
Message 2 of 4
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HP Recommended

Hi @Starbuck46,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Starbuck46
Author
Level 1
3 1 0 0
Message 3 of 4
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HP Recommended

Hi there

No need.  Managed to fix the problem with the help of Google, YouTube, some nail varnish remover and a Q-Tip.

 

Thanks for coming back to me, though.

 

Chez

 

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Jay_G24
HP Support Agent
HP Support Agent
11,064 11,034 812 911
Message 4 of 4
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HP Recommended

You're welcome 🙂

 

I am glad the issue is resolved.

 

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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