Black ink not working.

[Midular]

Hello,

The black ink isnt working on my printer. The colour is fine but the black wont print. I have tried all the usual troubleshooting fixes like cleaning the cart etc but nothing is working. I even tried to order a new ink cart but I cant seem to do it as the current one is full!

Any suggestions? 

[sandytechy20 · Accepted solution]

@Midular

Welcome to HP support community.

Did you manually clean the area around the ink nozzles and check if that works?

If not, manually clean the area around the ink nozzles

1. Gather the following materials:

   • A clean, lint-free cloth or a clean, dry cotton swab

   • Distilled or bottled water

        CAUTION: 

     Do not use tap water because it might contain contaminants that can damage the printhead.

2. Gently grasp the handles on either side of the printer, and then raise the ink cartridge access door until it locks into place.

   The carriage moves to the center of the printer.

   

3. Wait until the printer is idle and silent before you continue.

4. Lift up the lid on the ink cartridge slot, and then pull up on the ink cartridge to remove it from the slot.

   

5. Hold the ink cartridge by its sides.

   

6. Lightly dampen a clean, lint-free cloth or swab with bottled or distilled water.

7. Clean the face and edges around the ink nozzle with the cloth or swab.

      CAUTION: 

   Do not clean the ink nozzle plate.

   

   1. Nozzle plate - Do not clean

   2. Area surrounding ink nozzle - Do clean

   3. Ink cartridge contacts - Do not clean

8. Wait for the cleaned area to dry before you continue (approximately 10 minutes).

9. With the nozzles toward the printer, insert the ink cartridge into its slot until it snaps into place.

   NOTE: 

   Install the color ink cartridge on the left and the black ink cartridge on the right.

   

10. Close the lid on the ink cartridge slot to secure the ink cartridge into place.

11. Repeat these steps to clean around the nozzles on the other ink cartridge.

12. Close the ink cartridge access door.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Midular]

Excellent, this worked!! 

Thanks for your help

[sandytechy20]

@Midular

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.

[Guy8121]

Hi 

this still didn’t work, what now ??

[Mustang5]

did that didn't work

[Shirlzzz]

That didn't solve the problem. Help. This is my work printer and not even a year old. I've tried everything. I've ran it out of color trying to fix it. 

[Maga83]

Добрый вечер. Купил принтер 4729. Картридж который идет в комплекте показывает пустой. Должны ли мне заменить его на новый?

[Riddle_Decipher]

@Maga83 Welcome to the English HP Consumer Forums!

If you prefer to post your question in your preferred language,

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Alternatively, please feel free to post a revised message in English.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

[Maga83]

Добрый вечер. Я купил принтер 4729. Картридж, который поставляется в комплекте, показывает пустой. Должен ли продавец заменить его на новый?