-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Apps, Services & Software
- HP Instant Ink
- Re: Black ink not working.
Create an account on the HP Community to personalize your profile and ask a question
11-12-2019 08:39 AM
Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
German: HP Gemeinschaft
Spanish: HP Comunidad
French: HP Communauté
Portuguese: HP Comunidade
Chinese: HP 社区
Korean: HP 커뮤니티
Thank you for your understanding
01-27-2020 11:00 AM
Welcome to HP support community.
Provide the printer model number or the product number?
Which operating system is installed on the computer to which this printer is connected?
Did you make a copy and check if that prints fine?
Reply with the requested information for more assistance.
Cheers.
Sandytechy20
I am an HP Employee
02-07-2020 12:18 PM
@DavideIo Welcome to HP Community!
I understand that you are unable to print in black.
Do not worry. I will try to fix the issue.
Please let us know if you are able to make a black photocopy.
Please Print a Print Quality Diagnostic report from the printer control panel, and then evaluate the results. To check the issue with printer hardware or driver.
-
Load the printer with plain white paper.
-
On the printer control panel, swipe left on the display, and then touch Setup .
-
Touch Tools.
-
Swipe up on the display, and then touch Print Quality Report.
Please refer to the following link to more troubleshooting issues.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
02-07-2020 12:24 PM
Welcome to the HP support community.
Provide the printer model number or the product number?
Which operating system is installed on the computer to which this printer is connected?
Did you make a copy and check if that prints fine?
Reply with the requested information for more assistance.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Didn't find what you were looking for? Ask the community or Ask the Virtual Agent